Precious Metal Trading Terms and Conditions

Kreatoc Zest Ltd. of Landmark House, 17 Hanover Square London W1S 1BN (the “Company”) offers precious metal coins and bullion items (the “Goods”) through its web site and email address at www.kreatoczest.com (the “Website”) in accordance with the following terms and conditions (the “Terms and Conditions”):

  1. The Company shall send an e-mail or paper-based invoice to the purchaser of the Goods (the “Customer”) confirming the terms upon which each transaction has been concluded (the “Confirmation”). The Confirmation shall summarise the Customer’s order as received by the Company through the Website or by telephone (the “Order”) and any amounts paid or due in relation thereto.
  2. The price of the Goods shall be as shown in the Confirmation.
  3. The terms on which the Goods shall be delivered to the Customer shall be as quoted in the Confirmation.
  4. The Customer shall pay the price of the Goods by bank transfer or cheque, or in cash up to Pounds Sterling 8000 per named account in any one calendar year. In the case of orders undertaken by telephone, the Customer may be required to transfer to the Company’s bank account a portion of the prevailing price for the Goods (the “Security Deposit”) before proceeding with an Order. The Security Deposit will be held on account for the Customer and set off against the agreed purchase price for the Order so long as the outstanding balance is transferred to the Company’s account within 48 hours. Where an outstanding balance is not settled within the required time, the Company shall have the right to cancel the Order and retain for itself an amount of the Security Deposit that is sufficient to compensate for any loss that it has incurred due to adverse market movements in the price of the Goods (the “Adverse Loss”). Unused Security Deposits will be refunded in full within three business days in the event that the Customer does not proceed to make a purchase from the Company.
  5. In the case of a bullion bar or bullion coin, the item supplied to the Customer may be any item meeting the general specifications of weight and purity agreed with the Customer, unless specifically agreed otherwise. For the avoidance of doubt, unless a particular date and or refiner mark is specified at the time of the Order, a Customer who purchases a 1oz gold Krugerrand may receive a 1oz gold Krugerrand of any date of issue that the Company wishes to supply, and a Customer who purchases a 100gms bar of gold produced by a London Good Delivery refiner may receive any such 100gms bar that the Company wishes to supply.
  6. Where the Customer requests the Company to hold Goods on the Customer’s behalf, and the Company agrees to that request, the risk of loss, damage or theft shall pass to the Customer at such time as title to the Goods passes to the Customer.
  7. Title to the Goods shall pass to the Customer immediately upon receipt of the Goods by the Customer, except as otherwise provided for below.
  8. The Customer shall provide the Company with details of the delivery address for the Goods (the “Nominated Delivery Address”) by telephone or through the Website or by any other mutually agreed means. Where the Company or its appointed courier delivers Goods to the Nominated Delivery Address, the risk of loss, damage or theft shall pass to the Customer at such time as delivery of the Goods is first attempted (the “First Delivery Attempt”).
  9. Goods purchased from the Company are not subject to return or refund but Customers may seek a quote for repurchase of such Goods from the Customer by the Company.
  10. The Customer shall where requested provide to the Company photographic identification in the form of a passport or driving licence and proof address in the form of a utility bill or tax statement no more than three months old (the “Identification Documents”) and proof of bank account name and address, or for corporate and other non-personal entities, a certificate of incorporation or equivalent and Identification Documents for the controlling shareholders or other owners of the Customer, and proof of bank account name and address.
  11. The Customer warrants that if the address which it provides to the Company for invoicing purposes is not situated in the country for which the Customer is tax resident, then it shall inform the Company of this fact and provide the details of its tax residency.
  12. The Company warrants that the quantity and quality of the Goods shall correspond with the description displayed in the Confirmation. Where the Customer finds a defect in the Goods, or a discrepancy between the Goods delivered and the Confirmation, he or she shall notify the Company at the time of taking delivery of the Goods and the Company shall then refund the Customer any amounts paid by the Customer to the Company in respect of the Goods through the same mechanism that payment was made for the Goods in the first instance with adjustments where necessary for any Adverse Loss.
  13. Where identifying documentation is held by the Company in order to satisfy regulatory requirements, for example requirements issued by HMRC or the Financial Conduct Authority, such documentation will be held on file by the Company for inspection by the relevant authorities but otherwise will not be passed to any other third party unless required by court order or relevant regulatory bodies.
  14. Users of the Website, including Customers, agree that the HTML pages, application servers and databases available at the Website (the “Software”) are the property of the Company and that the Company holds copyright to the Software. Users of the Website, including Customers, agree not to modify or copy any part of the Software, nor interfere with the normal operation of the Software for the purpose of obtaining more favourable prices for the Goods than would otherwise be available through the Website.
  15. Users of the Website agree not to display on any other web site price data made available through the Website, nor to redistribute or resell price data from the Website, nor to make any illegal use of the Website.
  16. In cases of manifest error, including instances in which a software malfunction has led to a significant under-pricing of the Goods, the Company shall have the right to cancel a transaction made by a Customer and refund the amount paid by the Customer within a period of three days. For the purpose of this clause, a significant under-pricing of the Goods shall be deemed to have occurred where the lowest London Bullion Market Association member offer price at the time of the transaction was, pro rata to the amount of bullion contained in the Goods, more than 110% of the price agreed between the Company and the Customer for the Goods.
  17. The Terms and Conditions embody the entire agreement between the Company and the Customer.
  18. Amendments to these Terms and Conditions may be made at any time at the sole discretion of the Company, but not retrospectively, and any such changes shall be posted to the Company’s web site for the purpose of notifying its users and Customers.
  19. Notifications between the parties to the Terms and Conditions shall be made in writing in e-mail format to the addresses specified herein.  A read receipt received by e-mail shall constitute proof of receipt of the original e-mail as of the time stamp on the said read receipt.
  20. The Terms and Conditions shall be governed by English law and are subject to the exclusive jurisdiction of the English courts.

This revision dated 19 December 2025.